Cape Cod Alarm Co.
Central Station Operator

Central Station Operator:

Cape Cod Alarm Company has an open position for a Central Station Operator/Customer Service representative. This is a critical position, as you will be representing the company over the phone to customers and to local emergency services.

Essential duties may include:

• Answering incoming phone calls, directing them to the proper channels.
• Responding to alarm events, engaging with subscribers and emergency services as necessary.
• Troubleshooting over the phone, providing assistance and guidance to callers.

Ideal candidates:

• Possess strong customer service skills, including problem solving;
• Are able to perform basic data entry and type at a functional level;
• Are computer literate (Microsoft Windows, Microsoft Office skills a plus);
• Can speak fluent English; be able to speak loudly and coherently for the entire shift;
• Are comfortable working in a group office, as part of a team of operators;
• Must be reliable, punctual and able to work in-office for all scheduled shifts;
• Must have reliable transportation to and from our offices;
• Are able to multitask and keep highly organized in a fast paced and sometimes stressful environment
• All applicants considered will be given a background screening, must be able to pass a CORI check and obtain a Massachusetts Department of Public Safety Security Certificate of Clearance.

Benefits include: medical insurance, dental insurance, vacation time & retirement plan after a probationary period.

Experience as a central station operator or related position is preferred but not necessary, training is available for the right candidate.

How to apply:

If you are committed to your trade and the idea of working on Cape Cod for a responsible, sincere organization interests you, we invite you to apply.

Apply Now

About Cape Cod Alarm:

Cape Cod Alarm is the only home and business security provider where all functions and personnel are located on Cape Cod: monitoring center, sales, service and install departments, administrative and billing. Our 40 years of serving this area has seen steady growth and an excellent lifestyle for our team. While many companies think of themselves as family focused, CCA fits that definition completely. The Cormier family founded Cape Cod Alarm in 1982, and over all those years our growing team has become much like a family.